Facebook Leads #
When a lead does not want to be messaged by us, we must mark them so that we no longer message them and they no longer get included in our blasts.
To do that, we are just going to find the lead in the queue list, and click the “Hot” bubble by their name.
Once the modal pops up, then click the status and change it from “Hot” to “Dead”. Then click the blue “Save” button.
SMS Leads #
With SMS leads, the process is a little more careful but simpler.
Click the “Opt-out” button in the right side Actions Panel. This will opt them out from messaging and not allow us to message them back unless they are opted back in by an admin.